Contact us

Fax your letter to +603-88942811 or drop us an email at complaints@hsbc.com.my.

The desk is functional between 9:00am to 4:00am, Monday to Friday. We will respond to you within 10 working days.

Note to law firms: We do not accept service of any notice or court orders by this e-mail.

It’s about raising concerns pertaining to wrongdoings, malpractices, and/or irregularities including but NOT limited to: 

• Fraud, Theft and Embezzlement; 
• Bullying and Harassment; 
• Corruption / Bribery; 
• Illegal activities; 
• Unethical practices; 
• Improper use or falsification of management and financial information; and 
• Gross mismanagement or dereliction of duties 

For product and services related complaints / feedback please refer to the e-form provided above

HSBC Malaysia is committed to protecting and supporting individuals to speak up so that concerns or issues can be escalated and dealt with effectively, in the interests of the HSBC Group, its employees, shareholders, and other stakeholders. 

You may submit your concerns or issues to myh.hsbc.confidential@hsbc.com.my. All concerns or issues raised should include the following information: 

• What is the Concern / Allegation / Incident about; 
• Date(s) and Time(s) of the Concern / Allegation / Incident; 
• Location(s), Place and Area of the Concern / Allegation / Incident; 
• Are you a HSBC Malaysia Customer; 
• Details of person(s) involved:
  - Name; and/or
  - Staff ID 
• Any supporting evidence; and 
• Other relevant information (for example)
  - Contact details of whistleblower^* (for follow-up / outcome of investigation)
  - Confirmation if similar reports have been raised to other HSBC personnel/channels or regulators 

^* Reasonable efforts will be made to ensure that your identity is kept confidential throughout the investigation process unless disclosure is required to facilitate the investigation or for legal or regulatory reasons. It should also be noted that you are permitted to make anonymous reports, although this is not generally encouraged as it makes it more difficult to investigate your concern, give you feedback and provide you with the required protection.

If the above did not provide a satisfactory solution, you may choose to contact the following external enforcement agencies to review your case.

• Bank Negara Malaysia (BNM) - www.bnm.gov.my
  - Director of LINK via Email: directorlink_wb@bnm.gov.my
  - BNMLINK (Walk-in Customer Service Centre) Ground Floor, D Block Jalan Dato’ Onn 50480 Kuala Lumpur
  - BNM TELELINK (Contact Centre) Bank Negara Malaysia P.O. Box 10922 50929 Kuala Lumpur Tel: 1-300-88-5465 
• Malaysian Anti-Corruption Commission (MACC) - www.sprm.gov.my
  - Online Complaint Management System (CMS) - portaladuan.sprm.gov.my
  - MACC Hotline 1-800-88-6000
  - Email: info@sprm.gov.my
  - Walk-In : MACC Headquarters No. 2 Lebuh Wawasan, Presint 7, 62250 Putrajaya. Tel : 03-8870 0000
  - Walk-In: Various other locations available on the MACC website 

For product and services related complaints / feedback please refer to the e-form provided above