Help and support
Frequently asked questions
Find the answers to common questions here, or contact us with your specific enquiry.
Forms
A convenient one-stop location for all the downloadable forms that you may require for our products and services.
Contact us
Get help and support if you are facing any issues with your banking.

Notices
Read all of our latest notices relating to our products and services.

Important information
Access all important information about banking with HSBC Malaysia.

Service Tax
More detailed information on how Service Tax may impact you.

Common Reporting Standard
More detailed information on how to update your tax information with HSBC Malaysia.
Other information
Updating your email
Learn the benefits of updating your email address and how to do it.
Account dormancy
Find out more about account dormancy and customer status dormancy.
Credit card education
Discover different types of credit and how to better manage debt.
Financial difficulty
Get tips on how to get through financial difficulties and how HSBC may help.
Security centre
Visit our security centre and learn about HSBC Safeguard and staying secure online.
Social media terms
Read the full terms and conditions for our HSBC Malaysia Facebook account.