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Help and support


Find the answers to common questions here, or contact us with your specific enquiry.


A convenient one-stop location for all the downloadable forms that you may require for our products and services.

for more help and support

Get help and support if you are facing any issues with your banking.


Read all of our latest notices relating to our products and services.


Access all important information about banking with HSBC Malaysia.


More detailed information on how Service Tax may impact you.


More detailed information on how to update your tax information with HSBC Malaysia.

Other information


Learn the benefits of updating your email address and how to do it.


Find out more about account dormancy and customer status dormancy.


Discover different types of credit and how to better manage debt.


Get tips on how to get through financial difficulties and how HSBC may help.


Visit our security centre and learn about HSBC Safeguard and staying secure online.


Read the full terms and conditions for our HSBC Malaysia Facebook account.

Listening to what you have to say about services matters to us. It's easy to share your ideas, stay informed and join the conversation.